The shipping costs depend on the country of the recipient and the weight of the delivery. The program calculates the shipping costs when ordering automatically.
Each buyer must confirm our Terms and Conditions before purchase our items (articles). With the confirmation of our Terms and Conditions before purchasing the taking over of the shipping costs will be accepted by the consumer. (in accordance with § 357 paragraph 2 sentence 3 BGB)
Return Policy: (Distance Selling Act)
You can return the goods without giving reasons within maximum 15 days (depending on the purchaser's country) by returning the goods. The period begins with receipt of the goods and this instruction. Only if not shipped by parcel post (eg bulky goods) you may request to declare the return by the withdrawal in writing, including letter, fax or e-mail. To meet the deadline, the timely dispatch of the goods or the withdrawal request. The return or return requests must be sent to: F. Reisenauer, mail order, Gosaumühle 2, 4823 Steeg a / H, AUSTRIA
The following deadlines apply:
7 working days: Austria, Belgium, France, Ireland, Lithuania, Luxembourg, Netherlands, Slovakia, Spain and United Kingdom
8 working days: Hungary
10 days: Poland
10 working days: Greece, Italy
14 days: Cyprus, Czech Republic, Denmark, Estonia, Finland, Germany, Portugal, Sweden, Latvia
15 days: Malta and Slovenia
For consumers in Switzerland there is no currently statutory right of cancellation in distance selling.
Exception – (no return possible)
There is no return for goods that were manufactured to your specifications. (Contract manufacturing - eg individual production order made nylon coat)
In case of return are to return the benefits received. and possibly towed uses (eg customs advantages). In case of deterioration of the goods, compensation may be claimed. This does not apply if the deterioration of the goods to their examination - as it would in a retail store - is due. In addition, you can avoid the compensation obligation by goods as an owner and everything which impairs the use of omission.
End of return policy.